Job Description

Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive.

From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.

We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen the makers, the forward thinkers, the problem solvers.

That’s where you come in.

You serve as a primary contact for Rockwell Automation’s customers. You are focused on improving customer relationships by resolving commercial and technical issues.

The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities include but are not limited to :

Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems

Evaluate and approve operational quality of system equipment

Serve as company liaison to the customer for multiple topics

Participate in the establishment, measurement, and achievement of customer satisfaction metrics

Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting

Provide leadership for project engineering teams, contract employees, and project support personnel

Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)

Communicate with Rockwell Automation and customer management regarding project details

Support an environment conducive to successful team interaction and customer satisfaction

Responsible for following all applicable corporate, company, governmental and regulatory policies, and procedures as appropriate for this position

This position will require the ability to travel throughout the service area

Basic Qualifications :

Bachelor’s Degree

Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Preferred Qualifications :

Bachelor’s Degree in Engineering or Technology field

Typically requires a minimum of 5 years of related experience

Low Voltage PowerFlex Drives knowledge

Recommended to have Medium Voltage Drives knowledge

Recommend to have experience with networks including EtherNet, ControlNet, and DeviceNet

PLC programming utilizing RSLogix 5, 500,5000, FactoryTalk Studio software.

This position is part of a job family. Experience will be the determining factor for position level and compensation. The base compensation in Colorado is $76,320.

00 - 114,480.00 with an annual target bonus of 5% of base salary.

Who we are

We are a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable.

Headquartered in Milwaukee, Wisconsin, we employ approximately 23,000 problem solvers dedicated to our customers in more than 100 countries.

Last updated : 2022-06-22