Full Job Description
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.
The Vice President, Cloud Migrations is responsible for Splunk’s customer cloud adoption and migration outcomes. With primary responsibility for accelerating our customer’s cloud transformations by creating and implementing strategies to accelerate adoption and use of the Splunk Cloud Platform, inclusive of all of Splunk’s offerings, this leader will work across Splunk’s Product, Engineering, Sales, Partner, and Customer Success teams to drive the cloud migration strategy for customers.
Reporting into Splunk’s Chief Customer Officer and as the key point of integration and prioritization across Splunk’s Cloud activities, the role will strengthen existing partnerships and forge new, cloud-related alliances to drive Splunk’s cloud brand, customer engagement, and pipeline.
Own end-to-end strategy, process design, and execution of existing customer migrations to the Cloud
Create customer focused programs (pricing/packaging, sales, technical advisory, customer success and professional services) that span the customer engagement lifecycle to improve and accelerate our customer’s cloud transformation journeys
Strategic Advisor to top 50 term ARR customers in bringing them to the Cloud
Drive top line cloud ARR sales growth through active management of cloud sales process
Actively pursue top 50 sales teams with programs, policies and curated engagement
Ensure capacity and process are available for other cloud migrations in support of our top line ARR goals
Maintain a technical team who builds and evolves customer-centric technical guidance, messaging and advisory given ongoing Cloud transformation
Build and manage a technical advisory team on Cloud adoption and post-sales cloud success
Create cloud reference architectures, tools, and automation that simplifies and accelerates our customer’s cloud journeys. Capitalize on Splunk’s capabilities and interoperability with customer and partner technologies
Build and run a focused, high performance migration team that includes services, partner enablement/advisory, and program management
PMO for active management of Cloud transition; Ensure post sales success and hand off to traditional customer success teams
Create and execute comprehensive cloud migration success plans for Splunk’s top 100 customers
Professional services tooling and execution team focused on cloud migrations
Key activities include:
Leading customer success in the movement of term customers to the Cloud
Building and leading a technical PMO organization to lead complex end to end migrations
Building an effective cross functional engagement model to ensure program consistency/effectivity, accelerate critical decision making and drive alignment on priorities
Building mechanisms to continuously improve/speed the migration process and to ensure product/infrastructure capability to handle large, complex migrations
Providing feedback to the product management and engineering teams on critical roadmap items that enable customers to move to Cloud and expand rapidly
15+ years of experience in Software/SaaS/Subscription industry having played multiple roles including in engineering/cloud engineering, technical delivery, pre-sales, and customer relationship management
Basic understanding of Splunk product offerings and Cloud migration strategy
Excellent customer relationship management skills, ability to communicate effectively across customer organizations at all levels: executives, stakeholders, product, and delivery organizations, including driving cloud strategy, technology, and architecture discussions with customers
Demonstrable ability to drive innovative change across a global business in a matrixed environment and shown ability to lead through influence and collaboration
Excellent communication skills including professional writing skills, verbal skills and presentation skills
Demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations.
Minimum bachelor’s degree required
Preferred Capabilities or Experiences
Deep understanding of Splunk product offerings and Cloud strategy
Business consulting experience with demonstrated success in the following:
Developing and maintaining executive relationships and associated influencing strategies
Project management including managing disparate, cross-enterprise project teams
Ability to have value-based conversation with business executives
Experience managing Cloud products, product offerings and customer experience with Cloud products
Strong organizational skills
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.