Salesforce
Account manager cloud
Salesforce
Account manager cloud
Computer Science
Full Time
Dallas, us
Posted 2 weeks ago
About the Job
Salary - $83700 - $83700/Year
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success Group
Job Details
Remote Opportunity - open to all levels (Technical Account Manager, Sr. Technical Account Manager and Principal)
The Technical Account Management team within Signature Success is looking for a driven and customer-focused Technical Account Manager (TAM) to serve as a main contact point for Salesforce’s largest and highest-profile customers.
You will have responsibility for managing a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment.
The Technical Account Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.
As a trusted advisor, the TAM will build a track record in customer success through excellent communication with partners and have knowledge of the Salesforce platform to translate their business needs to solutions.
You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services.
These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critical peak events.
As a TAM, you will occasionally act as a point of contact for any major incidents, lead customer’s expectations and communications through the resolution of such incidents.
The TAM acts as the primary interface within the Support organization on behalf of our customers and work with teams across both internal and external customers, including partners and ISVs, as required to address the customer needs.
The ideal TAM has an extraordinary focus on the success of the customer, is an outstanding communicator, exhibits integrity, determined to meeting customers expectations, and has the ability to learn new technologies quickly.
Responsibilities
Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination.
Following infrastructure incidents that impact customers, while handling the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions.
Minimum Qualifications
Preferred Qualifications
For Colorado-based roles : Minimum annual salary of $83,700 You may also be entitled to receive 10% bonus, restricted stock units, and benefits
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with customers in a whole new way.
We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work six years running.
The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who deliver success for our customers while also finding time to give back through our 1 / 1 / 1 model, which uses 1% of our time, equity, and product to improve communities around the world.
Salesforce is a team sport, and we play to win. Join us!
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com andSalesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce.com andSalesforce.org do not accept unsolicited headhunter and agency resumes.Salesforce.com andSalesforce.org will not pay any third-party agency or company that does not have a signed agreement withSalesforce.com or Salesforce.org.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Last updated : 2022-07-23
Posted 2 weeks ago
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