Account manager cloud
Account manager cloud
Posted 18 weeks ago
About the Job
Salary - $83700 - $83700/Year
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Customer Success Group
Remote Opportunity - open to all levels (Technical Account Manager, Sr. Technical Account Manager and Principal)
The Technical Account Management team within Signature Success is looking for a driven and customer-focused Technical Account Manager (TAM) to serve as a main contact point for Salesforce’s largest and highest-profile customers.
You will have responsibility for managing a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment.
The Technical Account Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.
As a trusted advisor, the TAM will build a track record in customer success through excellent communication with partners and have knowledge of the Salesforce platform to translate their business needs to solutions.
You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services.
These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critical peak events.
As a TAM, you will occasionally act as a point of contact for any major incidents, lead customer’s expectations and communications through the resolution of such incidents.
The TAM acts as the primary interface within the Support organization on behalf of our customers and work with teams across both internal and external customers, including partners and ISVs, as required to address the customer needs.
The ideal TAM has an extraordinary focus on the success of the customer, is an outstanding communicator, exhibits integrity, determined to meeting customers expectations, and has the ability to learn new technologies quickly.
Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination.
Following infrastructure incidents that impact customers, while handling the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions.
For Colorado-based roles : Minimum annual salary of $83,700 You may also be entitled to receive 10% bonus, restricted stock units, and benefits
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with customers in a whole new way.
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Last updated : 2022-07-23
Posted 18 weeks ago
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