Full Job Description
Chapter Aesthetic Studio is a medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody.
We are a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.
As a reflection of our growth, we have an opportunity to join the team as a Managing Clinical Director – Nurse Practitioner.
The Managing Clinical Director plays a critical role in mastering Chapter’s guest care by providing high quality, result-oriented service, and product solutions. Additionally, they ensure all protocols, safety precautions, and scope of practice are followed. This key position is ultimately responsible for the clinic’s performance and seeks this opportunity with an entrepreneurial spirit and mindset. He or she has direct supervision of the clinical team (except for any physicians employed by or contracted with the Studio, if applicable) and Studio. Where applicable, Managing Clinical Directors perform all clinical related duties in collaboration with or under the supervision of a licensed physician.
The Administrator for this position performs non-clinical administrative support functions in coordination with the Managing Clinical Director/NP and at the direction and on behalf of the Studio Owner. Non-clinical administrative support services performed by the Administrator include but are not limited to using business systems to create requisitions for filling employment positions, coordinating onboarding activities (such as requesting access to IT systems, equipment, training and other related actions), managing and approving timecards, requests for time off and expense reimbursement, requesting changes or corrections to personnel records, responding to administrative inquiries, documenting performance evaluations and related documents for non-clinical employees, and requesting or distributing reports or other employment related communications. The Managing Clinical Director/NP retains sole responsibility and approval authority for decisions related to standards of care and delivery of care for clients and patients, selection of candidates for clinical positions, termination of clinical personnel, supervision of clinical skills, competency assessments for clinical personnel, performance management and all clinical related decisions for the studio.
Masterful scope of clinic treatments
Responsible for the clinic’s performance and goal outcomes
Assist in the recruitment, training, and management of staff. Where applicable, work closely with the Medical Director, a licensed physician, to supervise and manage all clinical staff and establish clinical policies, protocols, and procedures.
Delivers expert knowledge in safety and compliance to assist in protocol updates and new product and service launches.
Responsible for providing solutions to guest complaints or negative experiences.
Performs Skill Certifications and training to existing and new providers and provides training plans to assist in meeting their individual performance metrics
Provides expert knowledge in all policies and procedures of the clinic, including but not limited to the execution of accurate and timely photo and written documentation
Oversees clinic compliance in all HIPAA and OSHA requirements
Maintain affiliation with professional groups, aesthetic, and industry-related associations to represent a Chapter-branded clinic in the local community
Education Level: Nurse Practitioner accreditation is required – with board certification from the state of your work location
Possess strong ethics and a high regard for responsibility and regulation
Willing to objectively challenge the standard thinking with new ideas, new approaches, and new solutions
Possess strong, quick decision-making skills
Demonstrated skills in leadership, management, and collaboration
Self-directed and able to work independently
Comfortable with ambiguity and the ability to embrace an uncertain future
Demonstrated ability to work with and influence all levels in the clinic and across the organization
Proficient computer skills
Outstanding communication skills, both written and verbal