Gainwell Technologies LLC

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Business analyst

Business

Full Time

Roseville, us

Posted 19 weeks ago

About the Job

Salary - $60500 - $75600/Year

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

As a

Business Analyst - Roseville, CA at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community’s most vulnerable.

Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Here are the details on this position.

We are looking for a self-motivated individual to troubleshoot problems and incidents with the workstation clients and Scanning API infrastructure to meet the client Service Level Agreements.

Your role in our mission

  • This is an operations role. The person filling this role will be working with the Clients Imaging System (ECM).
  • Hourly interaction with other members of the Level 3 technical team is expected.
  • Interaction with Level 1 / Level 2 support personnel and client end users will occur on a regular basis.
  • Performing regular maintenance tasks, error queue processing, and trouble ticket troubleshooting is expected.
  • Troubleshooting of problems and incidents with the workstation clients and API infrastructure may be necessary to meet the client Service Level Agreements.
  • Provide and Maintain Application Availability. This includes the periodic monitoring of servers, applications, webservices, etc.

through the use of manual and automated means.

  • Desire to learn and adapt to the latest Imaging Technology.
  • Proven ability to work independently and as a team member
  • Good communication (written and oral) and interpersonal skills.
  • Good organizational, multi-tasking, and time-management skills.
  • Willingness to learn a new product suite (Hyland Perceptive Content)

What we're looking for

Minimum 1 year of experience with the following :

  • Experience troubleshooting desktop scanners
  • Experience administering / supporting ImageNow or alternate Document Imaging systems.
  • Experience with JavaScript or alternate scripting languages.
  • Experience with ServiceNow Ticketing tool
  • Experience with troubleshooting API connectivity

What you should expect in this role

Remote / Office hybrid : will need to go to the Roseville, CA office site as needed or on demand from client

The pay range for this position is $60,500.00 - $75,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.

Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Last updated : 2022-07-25

Posted 19 weeks ago

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