JOB OPPORTUNITY

Account Manager

Location: Austin, TX—Possibility to work from home

mdf commerce Inc. is a dynamic and fast-growing company, with a team of over 800 experts that are developing B2B solutions for today’s digital commerce needs. We are a global leader in the development of a broad set of software-as-a-service (SaaS) solutions that optimize and accelerate commercial interactions between buyers and sellers. Our platforms and services empower businesses around the world, allowing them to generate billions of dollars in transactions on an annual basis.

Working in the eprocurement sector for our Periscope product, we are currently looking for an Account Manager who can help define and develop this new role in a growing department. This new role will be essential in building relationships and trust with suppliers that are in contract with Periscope’s State and local agencies utilizing the Marketplace program.

The Account Manager Position will fully understand, support, and leverage a supplier’s lifecycle in the Marketplace program. The Account Manager’s duties include but are not limited to building relationships with suppliers, signing of contract amendments, working closely with the Supplier Enablement Team to ensure supplier catalogs are created within Marketplace, supporting suppliers with their spend reporting in Reconciler, and most importantly creating success for suppliers within the Marketplace program.

Hundreds of public entities and suppliers participate in the collaborative Marketplace program, a full online procure-to-pay service. Periscope Holdings provides the technology platform being rolled out to state agencies and local governments, bringing financial and administrative savings to them and their suppliers.

This position reports to Periscope’s Supplier Relationship Manager and will be located in the United States. Most of the work can be done from home.

Main responsibilities:

• Understand our supplier’s lifecycle within the Transaction Model;
• Assist in developing account strategies and collaborate with virtual teams on contract amendment deal execution;
• Build and guide suppliers through an onboarding process to provide clarity to suppliers for Marketplace;
• Assist in managing suppliers’ expectations and responsiveness through the supplier enablement process;
• Work with suppliers to develop a strategic plan regarding their agreed State and local contracts;
• Drive account optimization by building supplier relationships and providing customer success within Marketplace;
• Work with suppliers to ensure timely submission of Spend Reports;
• Manage communications, processes and activities around new and existing customers to drive success;
• Improve customer satisfaction by offering and delivering value-added services;
• Work effectively with distributed teams and consider strategic direction and input from other team members and the State Transaction teams;
• Act as the customer advocate and participate in voice of customer initiatives;
• Build solid relationships to understand our customer’s business needs and strategic goals;
• Think outside-of-the-box when it comes to our customer’s success;
• Maintain positive and professional demeanor with customers in all situations;
• Enter and maintain customer data in a CRM and/or Smartsheet;
• Regional travel may be required for this role (up to 15%) by land and/or air.

ACCOUNTABILITIES AND PERFORMANCE MEASURES:

• Meets assigned expectations for timeliness and completeness of assignments;
• Helps achieve the customers’, teams’ and company’s key performance indicators (KPIs);
• Maintains high customer satisfaction ratings that meet company goals;
• Always be a critical thinker and respectful communicator.

Desired profile:

• Passion for customer success and working cross-functionally within a diverse team to deliver outstanding results;
• Problem-solving skills and ability to present efficient solutions, clearly and concisely;
• Excellent communication and presentation skills both verbal and written;
• Experience in onboarding and training customers;
• Self-starter with an ability to create new programs and processes;
• Business growth, results-focused mindset;
• Determination, optimism, and “we can do this” attitude in working through challenges;
• Highly organized, with exceptional planning and time management skills.

Qualifications:

• Bachelor’s degree or an equivalent;
• 3–5 years in sales/account management experience with major accounts in the IT industry, preferably in digital/omnichannel commerce or in complex software solutions.

Our offer:

• A flexible work schedule (40 hours/week);
• Work from home, no minimum number of days in the office will be imposed;
• Work equipment provided while working from home;
• Competitive benefits and compensation programs;
• Minimum 3-week vacation;
• Paid vacations between Christmas and New Year’s Day;
• Five sick days;
• Two personal floating days.

mdf commerce: who are we?

A well-established Quebec company since 1996, we are experts in the development and operation of electronic business networks.

With 800+ employees in Canada, the United States, Europe and China, mdf commerce strives to provide a work environment that focuses creativity, flexibility and collaboration.

How do we do it?

We hire motivated, passionate team players who aren’t afraid to roll up their sleeves and who take pride in contributing to a common goal.

The position to be filled is within the eprocurement team and more specifically on the following product:

Periscope Holdings Inc. is a SaaS company providing public sector procurement solutions. We sell technology solutions to state and local government buyers that help them purchase goods and services cost effectively and compliantly. We also sell technology solutions to suppliers that help them sell their goods and services to state and local government. 2021 marks Periscope’s 20th anniversary. We truly believe in our purpose to eradicate waste and maximize the value of every dollar spent. Our solutions make a difference. What we do matters.

Only selected candidates will be contacted, but we thank you for your interest in the company.

mdf commerce subscribes to a program of equity and equality in employment.

Job Type: Full-time

Pay: $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Account management: 3 years (Required)
• IT Industry: 3 years (Required)

Work Location: Remote