Virginia Housing


Business Process Analyst (Hybrid)


Full Time

Richmond, United States

Posted this week

About the Job

Salary - $82879 - $107741/Year

2.0 Full-time2 hours ago
Full Job Description

We’re looking for amazing people! Come join Virginia Housing as a Business Process Analyst.
This important role will work to ensure that business processes and supporting systems continue to meet business and customer needs. The role will work collaboratively with the business areas, to facilitate existing process changes to drive efficiency and effectiveness. The Business Process Analyst is a hands-on worker who will drive the creation and documentation of current state business process models including human-to-human interaction, human to system interaction and system-to-system interaction. This position will do a significant amount of work with the business to create and/or edit policies and procedures that support the business process.

Responsibilities include:

  • Business Process Models – document and map business processes using standard Visio diagrams and Six Sigma tools. Create current state process maps, supporting documentation, and the future state process.
  • Business Process Mapping Work Session Results – Facilitate and lead work sessions to elicit details about the current process and supporting policy and procedures. Document the results using diagrams (ex: swim lane, use case diagrams, Six Sigma tools such as SIPOC, FMEA, Control Plans, Control Charts) and detail information about the process both current state and desired future state. Include data inputs, outputs, and gaps.
  • Business Process Change Impact Assessment – working with the business area SME’s and process owners, identify process gaps and risks. Determine upstream and downstream processes that may be impacted by changes to the current process. Identify system impacts. Document the desired future state for the process and create a recommended path for the process change.
  • Lead stakeholder impact and benefit analysis when assessing the end to end value stream.
  • Identify opportunities for Business Process changes that address waste and risk opportunities and help explain to the process stakeholders how this relates back to supporting the organization goals, strategies and outcomes. Perform Root Cause Analysis of waste and risk impacts through business process tools.

Qualified candidates must possess:

  • BA/BS degree Business Analysis, Business Management, Information Systems or equivalent working experience.
  • Several years’ experience as a business process analyst.
  • Proficiency with MS Office, Excel, PowerPoint, Visio and/or other business modeling tools and business process modeling notation (BPMN), MS SharePoint, MS Outlook.
  • Proficiency in researching best practices/processes compared to industry peers.
  • Experience with defining business outcomes related to business process improvements and establishing future state measures/metrics.
  • Excellent communication skills with experience working across different department/teams.
  • High attention to detail specific to documenting procedural steps and process diagrams.

Preferred qualifications include:

  • Experience working in mortgage banking or financial services organization.
  • Certifications: Lean Six Sigma Green Belt and/or Black Belt.

Virginia Housing is one of the nation’s premier housing finance organizations. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a cafeteria, fitness center, and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

Applications and resumes are accepted online only at:

This position will close at midnight on Sunday, July 24, 2022.

Hiring Range: $82,879 - $107,741

Hybrid work model (3 days in office, 2 days remote)

A background check will be performed as a condition of employment.

  • EOE

Job Type: Full-time

Pay: $82,879.00 - $107,741.00 per year

Posted this week

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