At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role :

Wells Fargo is seeking a Software Engineering Senior Manager that will lead a large team of technologists supporting a new Customer Excellence Operational Data Store (CEODS).

Customer Excellence is a critical enterprise function formed in 2019 that enables a holistic view of critical customer interaction points and partners across lines of business to strengthen the experiences we provide to our customers.

The group integrates Customer Remediation Center of Excellence, Enterprise Complaints Management Office and Redress groups in partnership with lines of business to identify opportunities, learnings, process changes, system enhancements, training, and root cause identification and analysis.

This is a mission critical function that will move the needle on supporting our customers and team members, meet the expectations of our regulators, and continue to transform the company.

The successful candidate will partner closely with peers in Customer Excellence & Conduct Management Technology, architecture and business leaders to build out the CEODS for staging of insights and provide data services to be consumed for channels and operational applications.

This repository will enable aggregation of customer events, business rules, workflow data and curated insights for real time consumption by our business partners in Enterprise Customer Excellence and Conduct Management.

The leader will provide oversight to ensure successful delivery of the CEODS as well as the roadmap and delivery for additional groups into the data store.

The successful candidate must be able to partner across the Wells Fargo Technology organization leveraging the power of data, modern technologies, and artificial intelligence to drive transformational outcomes.

In this role, you will :

• Manage and develop teams of engineering managers and more experienced engineering leads in roles with moderate complexity and risk
• Partner with more experienced product leaders, lead systems architects, and engineering managers to develop product functional and technical strategies for the line of business product portfolio, and with more experienced product leaders to drive strategic outcomes
• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
• Engage and influence more experienced product leaders, lead systems architects, and engineering managers who are either associated with the function or affected by its outcomes
• Identify and recommend opportunities for continuously improving software engineering practices and productivity of teams
• Determine appropriate strategy and actions of business line product portfolio teams to meet moderate to high risk deliverables, providing expertise and thought leadership in the portfolio domain
• Interpret and develop actionable strategies and plans for engineering teams and supported areas
• Oversee engineering teams to deliver commitments aligned to line of business strategic priorities
• Support financial forecast and budget development
• Recommend risk management requirements for supported area and partner with stakeholders to implement key risk initiatives
• Collaborate with and influence stakeholders, more experienced product leaders, and all levels of professionals, including senior managers
• Act as the primary interface with third party vendors and technology service providers supporting products within the portfolio
• Interface with external agencies, regulatory bodies, and industry forums
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in Software Engineering
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications, US :

• 6+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
• 5+ years of Management experience
• 3+ years of Agile experience
• 3+ years of experience in creating, managing and maintaining operational data stores
• 2+ years cloud computing platform experience such as Azure, AWS and / or GCP

Desired Qualifications :

• 3+ years of experience communicating both written and verbal formats with senior executives
• 2+ years of MongoDB experience
• 2+ years of Informatica experience

Pay Range

$144,400.00 - $300,000.00 Annual

Benefits

Information about Wells Fargo's employee benefits

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Last updated : 2022-06-21