Position Title: Cloud Operations Manager

Opening Date: June 1, 2022

Closing Date: Until Filled

Reporting Relationship: Director of Data Management

Employment Status: Full Time, Salaried, Exempt

Preference: FBIC Veteran, FBIC, Native American Preference

POSITION SUMMARY:

The Cloud Operations Manager will be responsible for directing and coordinating a Cloud Operations by managing the administration, uptime, performance, service level agreements, operational plans, security and compliance, and incident response for cloud services and apps in a multi-region, 24x7, mission-critical, enterprise environment.

DUTIES AND RESPONSIBILITIES:

• Manage the operating system infrastructure for AWS cloud-based services and apps running in cloud test and production environments following both traditional and Agile Scrum and style of management
• Maintain operations policies & procedures; including security; disaster recovery; monitoring and customer communications
• Provide high quality of service 24/7 to customers; including proactive monitoring and response to support issues; monitor customer satisfaction and optimize service delivery to ensure support level agreements (SLAs)
• Provide an essential function for coordinating upgrades, deployments, patches, and security updates in a fast-paced, dynamic environment
• Ensure cloud operations are performed to applicable legal and regulatory requirements specifically NIST, CIS, DISA, DHS, IRS
• Drive solutions and lead technical teams presenting technical options that meet business requirements to executive level clients
• Manage and plan infrastructure & resource costs to defined budgets, deliverables, project deadlines, and customer commitments
• Conducts security assessments, security authorizations, and evaluations of applications and systems processing sensitive; and assesses technology to ensure that security vulnerabilities are identified and remediated
• Develops and maintains IT security documentation, including system security plan, risk assessment, contingency plan, incident response plan, IT security policies and procedures, etc.
• Monitor networking, firewalls, security policies, routing, failover, HA/backup/restore, disaster recovery, cloud storage, security trends and patches/updates, monitoring tools, scale testing and cloud application deployment
• Define and implement ops reporting and support dashboards & manage platform operations support
• Manage and develop automation to support zero-downtime infrastructure changes across multiple globally distributed systems
• Define, implement, manage, and improve operational support processes
• Lead and mentor a team in a high touch client environment and manage operational coverage amongst operation team members
• Identify and implement cost savings opportunities through automation and optimizing resource utilization

REQUIRED EDUCATION AND QUALIFICATIONS:

· BS/MS Computer Science and 2-4 years of experience; MIS or related field and MBA is a plus

· 2+ years managing an Amazon Web Services (AWS) cloud IT operations team, administrating and managing Linux/Windows systems for production, test, and development environments in a Dev/Ops environment

· Strong technical background with AWS experience architecting, solutioning, and troubleshooting highly technical issues and facilitating documented solutions

· Experience working in a multi supplier and high touch, highly secured client environment

· Experience working in and leading a team in an Agile and DevOps environment and leading DevOps, on demand, fast-paced environment

· Experience developing and presenting strategy initiatives or innovation ideas to executive level customers

· Highly organized and detail-oriented, with excellent, demonstrated process management skills, project and goal oriented

· Strong communication skills to work with leadership, subcontractors and customers

· Personable, approachable, and readily accepting of change; able to work cohesively with a variety of talented individuals within the organization

· AWS certified SysOps Administrator, Associate Solutions Architect or Solutions Architect Certification

· Strong time management skills and the ability to be self-directed

· Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

· Ability to effectively prioritize and execute multiple tasks in a high-pressure environment including during disaster recovery/crisis situations

· Ability to keep up to date with trends in Cloud service delivery and updated AWS practices

INTERNAL APPLICANT REQUIREMENTS:

· No active PIP, no formal discipline in past 6 months

TRAVEL REQUIREMENTS:

• Travel will be required for Professional Development, conferences, trainings, and meetings as a representative of IMDG.
• Travel to/from IMDG locations required.
• A valid Driver’s License required.
• A U.S. Passport may be required for travel.

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift-up to 45 pounds at times.
• Must be able to access various departments of a given location.

BENEFITS:

• Health, Vision, and Dental Insurance
• 401(k)
• Company provided dependent care benefits
• Company Paid Life, Accidental Death and Dismemberment Insurance
• Aflac Large Group Options
• Dependent Care
• Employee Assistance Program
• Employee Hardship Assistance
• Education Assistance
• Paid Time Off
• Paid Holidays
• Referral Program

EQUAL OPPORTUNITY EMPLOYER

IMDG is an Equal Opportunity Employer, and except to the extent required by Native American Preference and FBIC Veteran Preference, IMDG prohibits discrimination on the basis of race, color, creed, religion, sex, pregnancy, age, national origin, marital status, physical or mental disability, or any other basis protected by applicable law. This applies to all employment decisions, including hiring, promotion, termination, and other matters affecting terms and conditions of employment.

Island Mountain Development Group is a drug-free work environment. Pre-employment drug testing may be required. Applicants must consent to a background check.

Applications may be completed online at www.islandmtn.com.

For questions, please email: Careers @islandmtn.com

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you an enrolled member of a federally recognized tribe?

Education:

• Bachelor's (Preferred)

Experience:

• AWS: 2 years (Required)

Work Location: Remote