GTN Technical Staffing and Consulting


Director of Software Implementation – SaaS Products

Computer Science

Full Time


Posted 19 weeks ago

About the Job

Salary - $150000 - $150000/Year

Director of Software Implementation – SaaS Products


Location: Dallas, TX

Work Schedule: Hybrid - 2/3 in-office/remote

Position Type: Direct-Hire

Salary: up to $150K + Bonus

Residency Requirements: Candidates authorized to work in the US are encouraged to apply. No sponsorship is being offered at this time.


GTN Technical Staffing is seeking a Director of Software Implementation – SaaS Products a Direct-Hire opportunity in Dallas, TX.

The Director of Software Implementation – SaaS Products will manage and oversee the implementation and configurations of SaaS-based software products for a top legal software management company. This is a KEY, new role for our client’s team, addressing the need to create a more refined, scalable approach to software implementations. The Director of Software Implementation – SaaS Products, using a customer-first approach, will focus on capacity planning, training, statistical reporting, process improvements and optimization. The Director of Implementation will be responsible for managing the People, Process, and Technology paradigm to maximize stability, performance and scale of this function.

The Director of Software Implementation – SaaS Products should have a proven track record of transforming and scaling a high growth SaaS customer onboarding organizations. This role will not only focus on creating a repeatable, scalable, efficient approach to customer implementations, but will also identify, define and execute upon opportunities for improvements.

Our client is also a the twilight phase of implementing Salesforce - any experience with Salesforce, implementations, migration planning, or even post-implementation experience such as Workflows Creation, is highly desired.

  • Build/scale a SaaS-based software Implementation processes
  • Define, create, and implement a streamlined, repeatable, scalable and standardized onboarding experience
  • Implement dashboards and tools to track the client onboarding journey.
  • Manage and develop Implementation Team members
  • Track and measure KPI’s and assist with defining project milestones and roadmaps
  • Set clearly defined goals, objectives, responsibilities, competencies and development plans for the team
  • Ensure implementation readiness and scalability through capacity planning
  • Ensure successful delivery of projects according to client specific requirements, planning and scope
  • Statistical reporting and analysis of Implementation volume and quality
  • Develop/formalize process changes required to optimize performance.


3-5+ years in the following skill sets…

  • Implementation management for a SaaS-based technology company – must have experience in a client-facing, implementation role
  • Implementation team management of mid-size teams (5-10 members)
  • Implementation process review and performance optimization to ensure scalability
  • Resource and capacity planning
  • Establish, review and monitor the client implementation schedule
  • Statistical analysis and reporting
  • Determining best methodology to convert client data
  • Analyze existing client systems, interface requirements, business process and operational needs
  • Development of project documents, and preparation of individual work plans in conjunction with established project milestones
  • Defining training processes and materials, KPIs, monitoring, and controls
  • Build client control information and oversee pre and post-implementation testing of products
  • Oversee the accounting setup and configuration of new clients
  • Chart of Accounts Setup, Financial Reporting Structure, AP/AR functionality setup, Bank Reconciliations and Budgets
  • Familiarity with Agile Methodology and delivery
  • Excellent communication skills, written and verbal


  • Salesforce Implementations
  • Salesforce Workflow Customization
  • Technical background
  • Previous project management experience

Recommended Skills

  • Agile Methodology
  • Bank Reconciliation
  • Business Process Improvement
  • Business Processes
  • Capacity Planning
  • Communication
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: LI07-10440_3184375479

CareerBuilder TIP

For yourprivacy and protection,when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilderTerms and Conditionsfor use of our website. To use our website, you must agree with theTerms and Conditionsand both meet and comply with their provisions.

Posted 19 weeks ago

See More Relevant Jobs

Senior Software Engineer - Missile Defense National Team

Computer Science
Usaf Academy, CO, US
Posted 19 weeks ago

Senior Software Engineer - Missile Defense National Team

Computer Science
Palmer Lake, CO, US
Posted 19 weeks ago
CRB Consulting Group

Software Engineer

Computer Science
Bristol, US
Posted 19 weeks ago

Landing Jobs in the US for International Students just got super easy

Learn how to network, prepare visa interviews and sure shot strategies to kickstart your career in the USA.

Know More